Contact Justflowers Customer Service
How to Reach a Person at Justflowers
Verified Contact Information
Toll-Free Number:
-
1-800-290-5919
Customer Service:
-
1-626-500-0299Delivery Service
-
1-855-202-1014Delivery Service
-
1-855-277-1223Delivery Service
Customer Service:
service@justflowers.com
Headquarters:
manager@justflowers.com
Product Vendors
Justflowers Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Justflowers Phone Number
1 (800) 290-5919
Average Hold Time
00:01:54
Average Calls duration
4 minutes
Most Popular Justflowers Email Address
Service@justflowers.com
Justflowers Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (2% reported full resolution)
Justflowers Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Justflowers Phone Number | 1 (800) 290-5919 |
| Average Hold Time | 00:01:54 |
| Average Calls duration | 4 minutes |
| Most Popular Justflowers Email Address | Service@justflowers.com |
| Justflowers Live Agent Availability | 6% of callers successfully reach a real person |
| Issue Resolution Rate | Low (2% reported full resolution) |
| Contact Method Distribution | 82% phone, 18% email |
| Common Reasons for Contact | Activation/ cancellation, request for information, shipping and delivery |
| Customer Effort Score | High Effort |
| Prepare before the call to Justflowers | Order id or tracking number, first and last name or phone number |
Contact Information
Justflowers Website:
Justflowers Help Center:
Corporate Office Address:
JUSTFLOWERS.COM
11999 San Vicente Blvd. Ste. 340
Los Angeles,
California
90049
United States
Other Info (opening hours):
Mailing Address:
8605 Santa Monica Blvd
PMB 68567 West Hollywood, CA 90069
Fax:
+1 (800) 854-9647
Summary of Justflowers Customer Service Calls
245
TOTAL
CALLS
CALLS
03:57
AVG CALL
DURATION
DURATION
2%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Justflowers?
Shipping and Delivery Question:
- “I placed two orders neither was delivered and I paid $30 for it to be delivered on Mother’s Day. The next issue is you delivered one however the other was not delivered after what I paid this is unacceptable”
- “Order never got delivered”
- “Where is my order”
Activation/ Cancellation Question:
- “CANCEL MY ORDER 10419776”
- “Cancellation”
- “I'd like to cancel my order.”
Request for Information Question:
- “Confirmation of my flower delivery”
- “Check on reimbursement”
- “I place an order to deliver yesterday and it didn’t deliver.”
Product/ Service Question:
- “Upset customer”
- “Complaint about order 10227624”
- “Complaint”
Refund Question:
- “Refund”
Cards Question:
- “I am sending flowers to Patty Brown tomorrow, have placed order. I wish to sign card, Happy Birthdat to a wonderful lady. Love Jean”
- “You sent us an order. Was supposed to call back with credit card. This will not be delivered until you call us. We are leaving tomorrow at 8:00 am and that will be the only delivery we will make. Please contact us before 8:00 am”
Payments and Charges Question:
- “Billing”
- “Justflowers.com took my money.i have a called 9, 10, 13 times. I've been given 3/THREE different numbers ALL #'S WERE WRONG! I CLICKED ON YOUR WEBSITE . I CHOSE THE ARRANGEMENTS THAT WOULD BE THERE SAME DAY(THAT IS WHAT YOUR WEBSITE STATES.)”
Account Question:
- “My Instagram account was suspended”
Return/ Replace Question:
- “Change of order”
Staff Question:
- “No customer service”
Other Question:
- “Pissed off”
- “Order flowers”
- “I want to price a bleeding hart”
Compare Justflowers Customer Service To
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Justflowers