I ordered flowers for my mother which were never delivered. Company does respond.
I ordered flowers for my mother to be delivered on Saturday, May 13. The flowers have never arrived. I received an automated email from them on Saturday night that they had a delivery problem and would try to deliver on Sunday. They didn't.
On Sunday I received an email from them that they would deliver on the next possible day. They didn't say when that was going to be. No flowers have been delivered to date. I have tried to contact the company numerous times to cancel the order and request a refund since it is now Tuesday.
I have tried for three days to get some answers about where the flowers are or to request a refund. They have no way to request a refund online and it is impossible to talk to a real person unless you contact their phone line for new orders.
Then they tell you they can't help you and hang up on you. This entire business is a scam that is set up so that you cannot talk to an actual person, you cannot get any answers, and you cannot get a refund.
Product or Service Mentioned: Justflowers Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.
I didn't like: Being ripped off by total scam business.