Product: Justflowers Customer Care Clear all filters (11 of 11 reviews match)
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Tried and tried to cancel an order."Too late, already shipped" BS - ship date was still two days out. "We will give you credit towards a future order" All I want to do is cancel the order period. "Hold for one of our managers since I can't cancel this order". Half hour...
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1.0
Product
Justflowers Customer Care
#1006682
Did not realize ordered flowers from JustFlowers since had several websites operating. Within 2 minutes called JustFlowers to cancel order was told could not cancel order due to not in system yet to call back in 15-20 minutes. This rep assured me there would be no...
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Product
Justflowers Customer Care
#981936
Just received an email from Just Flowers 2 hrs AFTER funeral to confirm my substitution.I told them I wanted them to confirm with the florist that "MY SUBSTITUTION" was delivered on time. I got the "let me call the florist to confirm" and put me on hold. After a min or...
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Anonymous
Anonymous

They lied to you if they said they couldn't contact the real florist. We don't just leave our phones without rolling the number to our personal cells, especially when we do th...

Product
Justflowers Customer Care
#953779
I ordered a funeral arrangement for my elderly mother who is on a limited budget to be sent to the viewing/funeral she was unable to attend.After spending considerable time finding something in her budget ($70) I placed the order. Did this on Tuesday for viewing on...
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1.0
Product
Justflowers Customer Care
#953699
Terrific customer service.Not only did our flowers make it for my grandpa's birthday on time but the flower arrangement was truly very beautiful. They took good care of our order and responsibly delivered it. Made it very easy to order. If they can make us happy with a...
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4.9
Product
Justflowers Customer Care
#927504
Friend in the UK ordered these for me as a gift, told him it was an extra $15 to ship to my location despite there being tons of florists near me.He refused it and asked for a refund after a lot of back and forth talk, they attempted to call him many times even though...
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1.0
Product
Justflowers Customer Care
I didn't like
  • No refund
  • Bad customer service
  • Did not deliver
#874857
I ordered same day delivery for both my Mother and Aunt on May 7, 2016.Shortly after my email confirmation, I received another email that the Red Roses were not available and would be replaced by another red flower variety. First red flag. Second email on May 7th, my...
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1.4
Product
Justflowers Customer Care
#850018
Ordered flowers...they came 2 days late...No call and tried to cancel and they refused. My wife waited home all day...No show...Had my neighbor wait home the next day and they finally showed up at 6p when I was promised 1st delivery in the AM . Plus the flowers were...
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Justflowers
Justflowers
Justflowers Verified Representative

Please accept our sincere apologies for the inconvenience you may have experienced. At Just Flowers, we take pride in ensuring our customer's satisfaction. Please provide your...

Product
Justflowers Customer Care
#812697
Ordered flowers for Mother's Day. I was told by a customer service rep to go ahead and place the order because they would "guarantee to have delivered on Mother's Day whatever I ordered." I explained that I was skeptical because no other company was guaranteeing Sunday...
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1.3
Product
Justflowers Customer Care
I didn't like
  • Lied about guarantee
  • Did not deliver
  • Lied about delivery
#634400
paid for 4 hr delivery, was over 5hr to get delivered, my wife was out of office and not returning for 2 days so there they sit! The message I typed in was completely screwed up. When calling customer service they said I could get 4.99 returned from a 55.00 order that...
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2.6
Product
Justflowers Customer Care
I liked
  • Website
I didn't like
  • Delivery time was way over
  • Screwed up my personal message
#612144