I called and ordered flowers for a family members funeral, which were to be delivered same day (WED), prior to the visitation. The following evening I get a call that the flowers were NEVER delivered so not only were they not there for the visitation, they were also not there for the funeral the following afternoon (THUR).
They offered to deliver them to the home of my family the following afternoon (Friday). On Saturday I get a call that they were NEVER-EVER delivered and they could not find anyone to deliver them so they offered to send them in a box. I can't express my furry at this point.
I exploded on them and did get a full refund but that will not make up for the humiliation and additional grief they caused me. I will never, ever, ever use JUST FLOWERS again.
Monetary Loss: $104.