Justflowers
Justflowers Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Justflowers has 1.3 star rating based on 281 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Website, Easy to use website.
Cons: Incompetent delivery failure, False advertising, Lied about delivery.Recent recommendations regarding this business are as follows: "Buyer beware. Do not use this company!", "Go somewhere else!", "Mistakes happen, but when they occur, there is no one that will answer their customer service line. Which is what has happened to me. If your company is overwhelmed by volume, then you ought not accept anymore orders beyond your limits. And if you do, then at least have enough staff to accommodate the customer service line when the frustrated customer calls to check the status of their order! None of the afore mentioned was done, and so I wouldn’t in my right mind give my seal of approval nor recommendation when these once-a-year mass orders occur", "-100", "Stay away.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Justflowers has 1.3 star rating based on 281 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Website, Easy to use website.
Cons: Incompetent delivery failure, False advertising, Lied about delivery.Recent recommendations regarding this business are as follows: "Buyer beware. Do not use this company!", "Go somewhere else!", "Mistakes happen, but when they occur, there is no one that will answer their customer service line. Which is what has happened to me. If your company is overwhelmed by volume, then you ought not accept anymore orders beyond your limits. And if you do, then at least have enough staff to accommodate the customer service line when the frustrated customer calls to check the status of their order! None of the afore mentioned was done, and so I wouldn’t in my right mind give my seal of approval nor recommendation when these once-a-year mass orders occur", "-100", "Stay away.".
Most users ask Justflowers for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey held my flowers hostage the day of delivery trying to shake me down for more money.
- Untrustworthy
- Unprofessional
- Shady
User's recommendation: Buyer beware. Do not use this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible
Preferred solution: Apology
User's recommendation: Go somewhere else!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my delivery
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Long Beach, CaliforniaPissed Customer Order never arrived: no phone call; no notice was left
Waited all day for my special delievery as advised by my loving husband, yet it is now 5 minutes till 9:00pm, and still no delivery has been made: no phone call: no notice: and no email message; not even a simple text to explain what the problem is. $200.00 worth of flowers, may not seem like a lot of money from your vantage point, but its quite a different story from our perspective.
A simple gesture to say, after all these years together, I still love you as much to day as I did back then, and even more than ever is all my amazing husband was meaning to convey. The package we ordered for our mother arrived safe and sound today, but what happened with my order?
User's recommendation: Mistakes happen, but when they occur, there is no one that will answer their customer service line. Which is what has happened to me. If your company is overwhelmed by volume, then you ought not accept anymore orders beyond your limits. And if you do, then at least have enough staff to accommodate the customer service line when the frustrated customer calls to check the status of their order! None of the afore mentioned was done, and so I wouldn’t in my right mind give my seal of approval nor recommendation when these once-a-year mass orders occur
Terrible company that rip people off
User's recommendation: -100
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible, horrible company
I placed an order for Mother's day to be delivered. I paid for "premium upgrade" to the arrangement I placed.
The message stated that "we will add lots more" to the arrangement.
The original arrangement cost me $74 and the premium cost me $95. With delivery, I paid $150.
The order was not delivered on time. It was actually delivered on Tue after I called and left a message to cancel it. There is no live person to speak with in the US.
Customer service is off-shore. And, they are unhelpful. I emailed them, texted them as suggested with NO RESPONSE.
How is it that after I canceled the order, it was delivered. The picture of the product delivered looked NOTHING like what I ordered.
I ordered PURPLE COTTAGE.
The flowers delivered was mostly made up of white lilies. What a shame and a scam.
STAY AWAY FROM THIS LOOSER OF A COMPANY!!!
- Terrible company
Preferred solution: Full refund
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst company ever!!
These people ruined Mother's day. I ordered flowers and paid $150 for Purple Cottage arrangement.
The flowers were not delivered and I called, texted and emailed but no one would respond. Customer service is offshore and unhelpful.
After I left a message on Wednesday following Mothers day which is Sunday to cancel my order, they delivered an arrangement on Wednesday evening which was insulting in the least. It was nothing like the ones I paid for and there was no purple in it. It was mostly white lilies.
Please stay away. Customer service is asking me to send pictures... Can you believe this? RIP OFF...
Companies like these prey off of other people's sentiments to make money. STAY AWAY.
Preferred solution: Full refund
User's recommendation: Stay away.
I didn't get anything close to what I ordered
User's recommendation: Call 1-800-flowers,not these guys. First and last time using them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot delivered
- Easy find on internet
- Take your money and do not deliver
Preferred solution: Deliver product or service ordered
User's recommendation: Rip off don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boston, MassachusettsNo FLOWERS ON MOTHERS DAY, HOW DARE YOU, I WILL NEVER EVER CALL OR BUY AGAIN.
Refund
Preferred solution: Full refund
Ordered flowers on Friday, May 12th to be delivered on Saturday, May 13th but have not been delivered and this is Monday, May15th and cannot get anyone to respond to my phone calls.
- Poor service
Preferred solution: Full refund
User's recommendation: Do not use
Order I ordered flowers I tried to cancel because my nephew was already released and sent home from the hospital
Preferred solution: Full refund
User's recommendation: Don't order from this company, they are thiefs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Schnecksville, PennsylvaniaMy order keeps getting pushed back!
I ordered 4 arrangements. Only 2 out of 4 were delivered and the other 2 delivery date has been pushed back twice already!!!!
Not delivered yet!!!!! Cannot get anyone on the phone!!!! 1 of the 2 arrangements that showed up was ENTIRELY different than what i ordered and the other I paid EXTRA to have it fuller etc and it looks like trash and isn't any fuller than the base model. I have never been so disappointed in my life from a flower delivery service.
This was supposed to be for mothers day!!!
It's a shame that this company can continue to operate and do this to people sending flowers for a special someone/s in their life. How un special this has become.
- False advertising as they do not deliver when they say the will
- Getting them to answer the phone is a joke
- Incompetent delivery failure
Preferred solution: Let the company propose a solution
User's recommendation: Do not purchase from this company!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou are absolutely the worst company ever
- Refused to cancel or refund after delivery was screwed up
- Incompetent
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t order from this company, you can’t even talk to a person!
Flower Arrangement refund
- False advertising
User's recommendation: Stay away from the site!!!!
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Synthia, we are writing to inform you that your order 9687515 has been cancelled, and if you were charged, your account will be credited. The credit will take 1-4 business days to appear on your charge account.
If you have any questions please do not hesitate to contact us. Sincerely, JUSTFLOWERS.COM 800.716.7559