Ruined Valentine's Day

If I could give Justflowers less than one star, then I would. My boyfriend ordered a dozen roses and a balloon to be delivered to me for Valentine's Day.

The order was never delivered. We called customer service 7 times and were never connected to a real person. We were prompted to leave a message and they would contact the local florist for me. Recieved a call from justflowers around 10 pm EST.

The customer service agent said she was calling about order 896****. I told her that was not my order number. I tried to give her the correct order number. She began stammering incoherently, said wrong number and hung up on me.

What is wrong with this company? Terrible customer service. Stay away from this company!!!

They ruined Valentine's Day, charged boyfriend's credit card a ridiculous amount of money, and nothing was received! Horrible company!

Monetary Loss: $130.

Preferred solution: Full refund.

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