Justflowers - Terrible customer service

I ordered a flowering basket for a funeral and received a call that they needed to substitute.I called back and found out they had already substituted with a basket of green plants.

The original order was a sympathy garden of 5 different colored flowering plants. I could not believe they substituted for just green plants. That doesn't even have the same meaning. When I complained they offered to give me a $7 discount for my next order.

This was a $100 order and that is all they could do?? This place is awful. We spoke to a manager and they offered $10 off. Seriously!

They think that the substitution is fine. So beware. You see pretty pictures on their website ( photo is of what I ordered), but they are not sending anything close to that. I will never use them again.

There are enough nice florists around that have much better customer service.

They don't even follow their customer satisfaction guarantee that they offer.I'm not satisfied and no $10 will not make it better!

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Exchange, Refund and Cancellation Policy
Delivery Service
Diversity of Products or Services
Advertised vs Delivered
Discounts and Special Offers
Turnaround Time
Value for money
Style and Design
Product or Service Quality
Customer service

  • What I liked
      No items
  • What I disliked
    • Sent green plants not flowering plants and thinks thats ok
    • Green plants are substituted for flowering plants like it or not

Reason of review:
Poor customer service
Preferred solution:
either refund or send a flowering basket to the family like I wanted to begin with
Monetary loss:
Product or service
Garden Of Gifts Sympathy Basket
Review category
Flowers / Florist
review #843506

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Just Flowers

May 10 #1156846 Los Angeles, California

We are here to help. Can you please kindly provide your seven digit order number.

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